CSInet does not release personally identifying information about our customers except in limited instances related to law, security, or safety. In some cases, CSInet does not typically retain certain information such as outgoing email, downloaded email, or Web/chat logs. To request customer information from CSInet in a civil case, you must serve CSInet with a valid subpoena, court order, or search warrant and agree to CSInet's terms of compensation below. CSInet may ask for additional documentation to support requests for information.

Send all subpoenas, court orders, and search warrants for customer information only via U.S. certified mail, Airborne Express, UPS, or Federal Express to:

CSInet Internet Access Corp.
1305 Pine Lake Avenue
LaPorte, IN 46350

All other subpoenas must be served upon CSInet's registered agent.

CSInet charges $75.00 per hour for research, $0.25 per page, and $22.00 to respond by Federal Express. Invoices should be paid within 30 days of receipt. Checks must be made out to CSInet Internet Access Corp.

CSInet will notify all customers upon receiving a civil request for their information. CSInet will generally respond within 15 days unless a formal objection is filed by the customer or we are legally required to do so.